Dave’s Gutters – Privacy Policy & Terms of Booking
Company Name: Daves Gutters by Cleaning Gurus LTD
Company Number: 06695729
VAT Number: 152757791
Registered Address: 10 Thicket Court, Thicket Road, Sutton, SM1 4PZ
Telephone: 0204 638 0269
Email: info@davesgutters.co.uk
Website: davesgutters.co.uk
© 2025 Dave’s Gutters
1. Introduction
Dave’s Gutters is committed to operating with integrity and protecting the personal information of all customers. We do not sell, rent, or share your personal data with third parties for marketing purposes. This policy outlines what data we collect, how it is used, and the measures taken to keep it secure.
Privacy Policy
2. Data We Collect
2.1 Cookies
Our website uses cookies—small data files stored on your device that help improve your browsing experience and support website functionality. Cookies may record:
- Pages visited
- Navigation patterns
- Online payment activity
- General browsing behaviour
Cookies do not collect personally identifiable information. All cookies are created and managed by us or on our behalf. You may disable cookies through your browser settings, though certain website functions may be affected.
2.2 Website Analytics
We use a third-party analytics service, WhatConverts, to monitor visitor behaviour and website performance. The information collected is anonymous, and WhatConverts is not permitted to identify individual users.
2.3 Mailing Lists
If you subscribe to receive newsletters or updates, we collect only the information required to deliver them. This data is used to:
- Provide requested information
- Confirm or update details
- Maintain accurate internal records
- Ensure continued satisfaction with our services
Emails are delivered through AWS, and you may unsubscribe at any time. We also use SmartSurvey to collect feedback after services are completed. We do not share or sell email addresses.
2.4 Customer Booking Information
When booking a service—online, by email, or over the phone—we securely store your:
- Name
- Address
- Email address
- Telephone number
This information is stored in a secure cloud-based CRM system. It is not shared with third parties without your explicit consent.
2.5 Call Recording
Our telephone services are provided through Lily Comms, which may record calls for training and quality purposes. You may request deletion of a call recording after the call.
3. Your Data Rights
You have the right to:
- Access the personal data we hold
- Request corrections
- Request deletion of your information
To exercise any of these rights, contact us using the details listed at the top of this policy.
Terms of Booking
4. Formation of Contract
When you make a booking—whether online or by phone—you enter into a service contract with Dave’s Gutters. We aim to operate with fairness, clarity, and professionalism.
5. Cancellations & Amendments
You may amend or cancel your booking if:
- You notify us at least 24 hours before your scheduled appointment, or
- You cancel within 14 days of making the booking (whichever is earlier).
To cancel, you may contact us by phone or email. A cancellation template is available upon request.
6. Refunds
- If you have prepaid and cancel before the service is carried out, you will receive a full refund.
- If the service has already been delivered and you are unhappy for any reason, please contact us. We stand firmly behind our workmanship and will work promptly to resolve any issues.
7. Policy Updates
This policy was last updated on 13/08/2025.